Shipping Policy
Last updated: 24 September 2026 – how orders are processed, shipped, and delivered.
Processing time
Orders are typically processed within 1 business day of payment being confirmed. Made-to-order, custom, or backordered items may take longer – we’ll let you know if that’s the case for anything in your order.
Shipping within Australia
We ship across Australia via Australia Post and Team Global Express. Estimated delivery times:
- Metro areas: 1–2 business days
- Regional areas: 4–7 business days
Shipping costs are calculated based on the weight of your order and the carrier used, and are shown before you complete payment.
Shipping to New Zealand
We ship to New Zealand via Australia Post and Team Global Express. Estimated delivery time is 5–8 business days from dispatch. Any customs duties, taxes, or import fees on the New Zealand side are the responsibility of the customer unless otherwise stated.
Order tracking
Once your order ships, you’ll receive a tracking number and carrier details – the same tracking information also appears against your order if it’s linked to a repair or service job through our repair portal.
Liability during transit
Once your order has been handed to the carrier, it’s carried at your risk. We aren’t responsible for loss, theft, or damage that occurs in transit. We don’t purchase additional transit insurance on shipments beyond the carrier’s own standard cover – if you’d like extra cover for a particular order, let us know before it’s dispatched and we can arrange it at your cost.
Delivery issues
If your order hasn’t arrived within the expected timeframe, or arrives damaged, contact us as soon as possible with your order details and we’ll chase it up with the carrier or arrange a replacement where appropriate.
Large or freight items
Complete remote control systems and larger items may ship via freight rather than standard parcel courier. We’ll confirm freight arrangements and any additional lead time directly with you before dispatch.
Contact
Questions about a specific order or shipping in general? Get in touch or email [email protected].